SPRING BREAK™ Experience FIJI - FAQs

We’ve grouped together the most frequently asked questions for SPRING BREAK™ Experience FIJI! If your question is not covered below please feel free to touch base with our Customer Service team by emailing team@springbreakguru.com

Who runs SPRING BREAK Experience Fiji?

SPRING BREAK™ Experience FIJI is run by TourismHQ (www.TourismHQ.com). TourismHQ is a New Zealand registered travel company which founded New Zealand’s first Fiji festival getaway with ‘BlueSky FIJI’ in 2012 and has since expanded into an array on incredible travel escapes each year from festivals to corporate, sport and charity.

Is there an age restriction for SPRING BREAK Experience Fiji?

Yes, SPRING BREAK™ Experience FIJI is an 18+ experience from date of departure. No exceptions.

What is included in the packages?

All packages include flights, accommodation, transfers, all your meals plus our massive line up of entertainment, activities and additional unique experiences.

What is not included in the packages?

Packages do not include your drinks, travel insurance and activities like jet skiing!

Monthly Instalment Calculator

To work out a breakdown of your packages monthly costs Click Here.

Do I need a passport?

Yes, please also ensure that there is at least six months until expiry from the date of your return.

Do I need a visa for Fiji?

NZ & Australian citizens are automatically issued tourist visas when you arrive in Fiji.

When can I find out about flight times and the itinerary for the event?

Your flight itinerary and tickets will be emailed to your party’s primary contact 2 weeks prior to departure. We do not send physical tickets as such.

Do I need travel insurance?

Most definitely! Travel Insurance can cover a range of unforeseen instances that affect travel, such as medical expenses, trip postponement, trip delay or baggage delay, just to name a few!

Head here for more information on why travel insurance is so vital, what it covers, and who we recommend as your provider.

How do I book?

It is SUPER easy to book. You can secure your spot with a $50pp deposit @ www.springbreakfiji.com, following payment of this deposit you will receive an email with the option to pay upfront or opt into a weekly or monthly payment plan and here is where you can also book your add ons.

What payment methods are there?

All payments for security purposes are transacted by credit or debit card.

Can I change the details of those traveling with me?

We provide the ability to change your name, or those travelling with you free of charge up until six weeks out from departure. Past this date each change will incur a $100pp fee.

What currency and payment methods are available in Fiji?

All transactions on the island will be in Fijian Dollars. While at the resort you can charge your expenses back to your room and pay this amount via card or with Fiji cash.

What fee’s should I know about?

Airport Fees: Nil, we have this all covered in your package cost.
Additional Taxes: Nil, we have this all covered in your package cost.
Name change fees: Free of Charge until six weeks out from departure, following this changes will incur a $100pp fee.
Card Fees: 2.8% is added on all credit and debit card transactions
Payment Plan Fee: A 9% admin fee is added for those opting to pay their balance on a monthly basis.
Cancellation Fees: In order for us to deliver such great deals we are unable to reimburse you. Depending on your circumstances your travel insurance may cover you in such an event.

Is there a fee for checked luggage with the airline?

Our flights for SPRING BREAK™ Experience FIJI include standard check-in and carry-on luggage. Please refer to Fiji Airways website for more information on standard luggage allowances.

Are hotel deposits required?

The resort will tab a refundable damage/security deposit that is collected at check-in and returned if there is no damage to your room. This is done at the time of check-in with a card or if paying in cash a FJ$500 cash bond.

What happens if I am late in paying an instalment?

Failure to make timely payments may result in cancellation of your reservation. We provide a seven day window of lenience for payments to go through.

Can I extend my trip?

Please email team@tourismhq.com and we can advise.

Can I transfer my reservation to someone else?

‘In most cases, yes, you may transfer your reservation to someone else, free of charge, up until six weeks out from the trip. You can do this easily online by signing into your account. After this time the cost will be $100pp per change and all name change requests will need to be submitted in writing to team@tourismhq.com.

When do I receive my travel document?

Travel documents will be made available two weeks out from Departure.

Does SPRING BREAK Experience supply chaperones, can we do our own thing?

TourismHQ views its travelers (all 18+) as responsible adults and just like booking with your local travel agent SPRING BREAK™ Experience FIJI is your trip so you’re more than welcome to disappear on your own adventure. The wristbands you’ll be given will provide you access onto Beachcomber Island at any time during our stay. With that freedom we won’t be chasing you like school teachers, if you go M.I.A… as Mum says “you’re old enough and ugly enough now” – it’s your trip, enjoy!

How do we get from the airport to the resort?

Unless you opt out, we’ve got this all sorted for you just rock up to the airport and be ready for the time of your life!

Can I plug in my electrical equipment?

Fiji has the same electrical outlets and power supply as in Australia and New Zealand. If you can get it onto the island you can plug it in.

What are drink prices like at the Resort?

Beers start from FJD$9.00 (NZD$6.30)

Spirits start from FJD$12.50 (NZD$8.70)

Soft drinks start from FJD$7.00 (NZD$4.80)

and cocktails start from FJD$23.50 (NZD$16.40)

The Resort also offers happy hour at numerous different times through out the week.

How much do the add ons cost?

We have amazing add ons you can add to your booking to make the most of your SPRING BREAK Experience.

Cloud 9 – $149pp – Cloud 9 is a two storey floating bar in the middle of the ocean, cost includes return transfers from the Resort and a $100 food and beverage voucher to spend on board

Sandbank Party – $19pp – White sand, sound system and DJ decks all setup alongside an epic bar. Price includes transfers to and from the Resort

Resort Credit – $250 OR $500 options available – Terrible at saving spending money as the holiday approaches? We’ve got you covered. Preload your resort account so you can make the most of the amazing activities available! Please note all un used credit is non refundable.

Where can I find the Terms & Conditions?

You can view our Terms & Conditions here.
If there’s a question not answered above please feel free to touch base with our Customer Service team by emailing
team@springbreakguru.com